FAQs

Al-JAzeera is now working with Govaluta, and we are pleased to announce our new service, which allows customers to order banknote exchanges online safely and then easily.
This service also makes it easier for customers to pick up their Indonesian Rupiah bank notes or foreign currency from the branch where they ordered. In order for you to use this service, you must have a Facebook or Google account and an active mobile number that can receive SMS messages for verification purposes.

No, there is no service charge for the order.
However, if the customer uses a debit card for payment, there will be a handling/processing fee. The system tells you exactly how much the handler fee will be before you confirm payment.

All local bank debit cards.

There is a minimum limit, which is currently 5000 Indonesian Rupiah

Collection is usually done on the same day as the order, but you may be able to extend it at your convenience by arranging and confirming this with the branch where you ordered. We recommend using the message facility provided during the order process as this will provide you with a record of the extensions requested and provided.

You can buy and sell foreign banknotes through this service

While your order is awaiting approval, you can communicate with the money changer staff regarding your request through the message (alert) feature in the service system. Please note that although we make every effort to fulfill your fractional request, unfortunately this is not always possible, and therefore, we cannot guarantee your request. If we are unable to provide what you have requested, we will do our best to ensure it is as close to your request as possible.

You will receive a notification via email after you place an order and the order has been received by the branch.

We are required to conduct customer due diligence for larger IDR orders, in accordance with the Bank Indonesia Guidelines for Anti-Money Laundering and Counter Terrorism Financing. Therefore, when ordering online, you may be asked to provide the following information to help us comply with the requirements set out by law:

Full name as stated in your official Identity Document (ID), such as, KTP, Driving License or Passport

We recognize the importance of protecting personal information in accordance with the Indonesian Personal Data Protection Act 2016 and other applicable local personal data protection laws, regulations, codes of practice or guidelines. Visit our privacy and policy page for detailed information www.aljazeeraglo.com/privacy-policy

If you place an order after the store closes, your status will be set as Pending Approval until the next day when our team can process your order.

Collectors listed on the collector details when ordering, must pick up physical banknotes at the selected branch. No third party collection is allowed.

If the collector’s details differ from the details in the system, we reserve the right to seek alternative documents or proceed to cancel the transaction at our discretion

Please present the email from Govaluta containing order details including Order Number, together with your identity document. Both must match the collector’s details registered during the order process. Customer verification will be carried out at the branch and the officer will hand over Rupiah banknotes or currency to you after successful verification.

You can pick it up at the branch selected when ordering.

yes. If you wish to cancel your order, you must do so at least 2 hours before the pick-up time (excluding public holidays).
To cancel your order, you must make a request by emailing us at aljazeeraglo@gmail.com.
The email must include your full name, KTP/SIM or passport number, order number, mobile phone number, confirmation receipt payment along with the bank account number of the bank account you use to make online payments

Yes. All costs incurred by us to transfer funds to you electronically (for example, Faspay and/or bank fees) will be deducted from the total refund amount

The total refund amount will be calculated based on the lowest price by comparing the original selling price at the time of booking and our purchase price in effect on the cancellation date. If the card was used to purchase Indonesian Rupiah directly, the refund will be reduced by bank and processing fees